You won’t find an exchange or return slip with your original order. Please initiate a return or exchange using these simple steps:
1. Email pm@wearwone.com with your request
2. Include the reason for your return or exchange
3. Use the FedEx return shipping label Wone will provide to you
4. Deliver package to a convenient FedEx drop-off location
Shipping is complimentary on all returns and exchanges within the US. Clients outside the US are responsible for the cost of shipping, taxes and duties.
For added security, make sure you get a tracking number and keep the tracking information until your return has been processed.
You are welcome to use another shipping carrier at your own expense.